Chapter 5: Communication, Relationships, Boundaries and Ethics
By the end of this Lesson, the New Hire will have understanding of the following:
Understanding Continuous Quality Improvement
Understanding client’s rights to refusal
How to actively listen
Understanding how to effectively communicate
Understanding how non-verbal communication works and being aware of your own non-verbal communication
How to have an appropriate client-caregiver relationship
What are ethics and how to apply them
